1. Scope and Contracting Parties

1.1. These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship between me as a professional voice artist (hereinafter "Voice Artist") and you as the end customer (hereinafter "Customer") who purchases my AI-cloned voice through the CrispyVoice platform (hereinafter "Platform").
1.2. The CrispyVoice Platform serves exclusively as a technical service provider and intermediary between me and you. Your contractual partner is exclusively me as the Voice Artist.
1.3. By ordering an AI-generated audio file with my voice, you fully accept these GTC.

2. Service Description

2.1. As a Voice Artist, I offer the creation of audio files with my AI-cloned voice through the Platform. The audio files are created based on the text you submit.
2.2. The audio files are provided in MP3 format with 128 kbit/s in mono quality.
2.3. After successful payment, you will receive a download link to the created audio file as well as a unique identification code associated with this file.
2.4. I reserve the right to reject texts that violate applicable law or contain ethically objectionable content. The review is automated through AI systems of the Platform.

3. Registration and Ordering Process

3.1. To use my AI voice through the Platform, free registration is required. You agree to provide truthful information and to keep your access data confidential.
3.2. The ordering process includes the following steps: a) Selection of my voice b) Selection of the intended use and corresponding license c) Entry of the text to be voiced d) Selection of the desired number of takes/versions e) Review and confirmation of the order f) Payment g) Immediate download of the generated audio file
3.3. You will receive access to the ordered audio file immediately after successful payment. The contract is considered fulfilled at this point.

4. Prices and Payment Terms

4.1. The prices for the various intended uses are set by me as the Voice Artist and are transparently displayed on the Platform.
4.2. The base prices each include a certain set of characters characters. Additional charges as indicated on the Platform apply for each additional character.
4.3. When ordering multiple takes or versions of the same text, a percentage surcharge is calculated. For text changes in additional takes, the license fee is charged twice if this option was selected.
4.4. The total price will be clearly displayed to you before the final order confirmation.
4.5. Payment is made exclusively through the payment methods offered (credit card via Stripe or TWINT). All payments are due immediately and will be collected in full before the audio file is provided.
4.6. Invoicing is done through Stripe, showing the applicable value-added tax (VAT) in the Customer's country, provided that I as the Voice Artist am subject to VAT. For international transactions, the VAT rate of the country in which the Customer is based applies, if required by applicable tax regulations.
4.7. For Customers based in the European Union: Upon providing a valid VAT identification number, the invoice can be issued without VAT, provided that the legal requirements for an intra-community service are met.

5. License and Usage Rights

5.1. By purchasing an audio file, you receive from me as the Voice Artist a non-exclusive, non-transferable right to use the AI-generated voice for the intended use selected during the ordering process.
5.2. The license duration is determined by me as the Voice Artist and is clearly displayed for each usage type during the ordering process. The specific duration of your license is documented in your order confirmation and may include: a) Limited time period (e.g., 1 year, 2 years) b) Perpetual license (unlimited in time) c) Custom license periods as specifically stated
5.3. The usage right is valid worldwide, unless otherwise specified by me during the ordering process.
5.4. You are not entitled to: a) Use the audio file for purposes other than those purchased b) Transfer or sell the audio file to third parties c) Use the audio file for training speech models or AI systems d) Modify or edit the audio file e) Use the audio file for illegal, fraudulent, or defamatory purposes f) Continue using the audio file after the license period has expired (for time-limited licenses)
5.5. In case of violation of these provisions, the usage right automatically expires, and I reserve the right to take legal action.
5.6. If you wish to extend a time-limited license or modify the usage rights, you must place a new order or contact me directly through the Platform.
5.7. For commercial uses, you are responsible for maintaining records of when and how the audio file was used to ensure compliance with the license duration.

6. Identification of AI-generated Content

6.1. Each purchased audio file receives a unique identification code, which is included in a release document and serves to uniquely identify the licensed file.
6.2. You agree to comply with the applicable legal and platform-specific labeling requirements for AI-generated content when using the audio file.
6.3. If a platform or medium on which you use the audio file prescribes specific labeling of AI-generated content, you are obligated to provide such labeling. The unique identification code provided with the audio file can be used for this purpose.
6.4. Upon request, I will provide you with confirmation that you have legally purchased and licensed the audio file.

7. Warranty and Liability

7.1. As a Voice Artist, I do not guarantee the accuracy of the content of the texts you submit.
7.2. Complaints regarding the quality of AI-generated audio files are excluded. When booking my natural voice, the amount already paid may be credited at my discretion.
7.3. My liability as a Voice Artist is limited to intent and gross negligence. Liability for slight negligence is excluded to the extent legally permissible.
7.4. I am not liable for damages resulting from misuse or illegal use of the audio files by you.
7.5. You indemnify me as the Voice Artist from all claims by third parties that may arise from your use of the audio files.
7.6. The maximum liability is in any case limited to the purchase price paid by you.

8. Data Protection

8.1. Your personal data (company, address, phone number, email) will be collected and processed exclusively for the purpose of contract execution and in accordance with applicable data protection regulations.
8.2. The data is stored on AWS and Hetzner servers in the USA and in Europe. You expressly consent to this storage.
8.3. The texts you submit are used exclusively for creating the audio files and are only visible to me as the Voice Artist.
8.4. The created audio files are stored indefinitely and remain available for you to download.
8.5. You have the right to information, correction, deletion, and restriction of the processing of your personal data at any time. Corresponding requests should be directed to my contact email.

9. Copyright and Intellectual Property

9.1. The AI model for generating the voice is the intellectual property of CrispyVoice.
9.2. The personality rights to my original voice remain with me as the Voice Artist.
9.3. You acquire exclusively the usage rights to the generated audio file as defined in Section 5.
9.4. You are obligated to observe all applicable copyright and personality rights provisions when using the audio files.

10. Contract Duration and Termination

10.1. The contract between me as the Voice Artist and you ends with the provision of the audio file; the usage rights continue in accordance with the conditions specified in Section 5.
10.2. I am entitled to revoke the usage rights with immediate effect if you violate these GTC, especially if the audio files are used for illegal or defamatory purposes.

11. Changes to the GTC

11.1. I reserve the right to change these GTC at any time. Changes will be communicated to you via email or through the newsletter.
11.2. You will be informed about changes to the voice model or terms of use via newsletter if you have subscribed to it.
11.3. For already purchased audio files, the GTC valid at the time of purchase apply.

12. Dispute Resolution

12.1. In the event of disputes arising from or in connection with this contract, we commit to first seeking an amicable solution. Please direct complaints and claims directly to me as the Voice Artist using the provided contact email.
12.2. I will respond to your complaint within 14 days and propose a solution.
12.3. If no agreement can be reached, mediation according to the rules of the Swiss Chamber of Commercial Mediation (SCCM) or the Swiss Federation for Mediation (SFM) may be conducted before pursuing legal action. The costs of mediation shall be borne equally by both parties unless otherwise agreed.

13. Final Provisions

13.1. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
13.2. The law of the country in which I as the Voice Artist have my residence applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
13.3. The place of jurisdiction for all disputes arising from or in connection with these GTC is my residence as the Voice Artist, to the extent legally permissible.
13.4. These GTC were last updated on [01.05.2025].